August 11, 2022

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Nationwide Categorical Enhances Worker and Buyer Expertise and Simplifies Journey with 8×8 XCaaS

The UK’s Largest Scheduled Coach Operator Improves Safety and Flexibility with 8×8’s Built-in Cloud Communications and Contact Centre Product

LONDON, July 21, 2022–(BUSINESS WIRE)–8×8, Inc. (NYSE: EGHT), a number one built-in cloud communications platform, right this moment introduced that Nationwide Categorical, the biggest scheduled coach operator within the UK, has chosen the 8×8 XCaaS™ (eXperience Communications as a Service™) built-in cloud communications and make contact with centre resolution to assist workers keep engaged, productive, and environment friendly, no matter work location, to ship an enhanced and safe buyer expertise.

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The UK’s Largest Scheduled Coach Operator, Nationwide Categorical, Enhances Worker and Buyer Expertise and Simplifies Journey with 8×8 XCaaS (Picture: Enterprise Wire)

Nationwide Categorical providers 21 million passengers per yr within the UK and wanted an built-in cloud communications and buyer engagement resolution able to assembly their safety and information privateness necessities, which weren’t met by their earlier vendor. Moreover, their contact centre brokers, of which 80 p.c work remotely, required an answer that was tightly built-in with their CRM system and in a position to settle for safe funds over the cellphone with out compromising privateness, no matter the place the worker or the client was situated.

8×8 XCaaS integrates cloud contact centre, voice, staff chat, video conferences, and CPaaS embeddable APIs capabilities in a single-vendor resolution. This gives Nationwide Categorical’ workers, name centre brokers, and administrative workers with a cutting-edge suite of cloud communications instruments. These capabilities assist to strengthen the worker expertise and ship optimum customer support, wherever and on any system.

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8×8 Safe Pay, a vital XCaaS element which integrates with PCI Pal, gives an necessary layer of safety and compliance for financial institution or bank card funds over the cellphone. As an alternative of name centre brokers requesting card particulars, prospects key-in cost particulars straight onto their cellphone’s keypad – sustaining the very best degree of privateness for patrons.

Moreover, with the brand new 8×8 Agent Workspace, Nationwide Categorical’ contact centre brokers profit from a simplified interface to assist them work quicker and enhance customer support ranges. Seamless information synchronisation with Salesforce gives brokers with context and a wealthy historical past of buyer interactions to additional enhance buyer satisfaction.

Lawrie Neal, Salesforce System Administrator at Nationwide Categorical, mentioned: “For us, it’s about having a greater buyer expertise with instruments which might be intuitive and straightforward for our workers, no matter whether or not they’re within the workplace or working remotely. By selecting 8×8, we’ve been in a position to enhance productiveness and effectivity, cut back the time to resolve buyer requests, enhance cost safety, and create an total extra seamless and pleasurable expertise for our prospects.”

Jamie Snaddon, Managing Director, EMEA at 8×8, Inc., mentioned, “Firms are continually having to adapt their providers to satisfy the necessities of each workers and prospects, all whereas guaranteeing higher than ever customer support. 8×8 XCaaS, gives an adaptable, holistic resolution – full with built-in communications, collaboration, and make contact with centre performance, in addition to safe cost, and Salesforce CRM integrations – offering organisations like Nationwide Categorical with the safety and suppleness they should function seamlessly to extend buyer satisfaction.”

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8×8 XCaaS is constructed on the resilient, safe, and compliant 8×8 eXperience Communications Platform™, which provides the very best ranges of reliability with the trade’s solely financially backed, platform-wide 99.999 p.c SLA throughout an built-in cloud UCaaS and CCaaS resolution.

About 8×8 Inc.

8×8, Inc. (NYSE: EGHT) is reworking the way forward for enterprise communications as a number one Software program as a Service supplier of 8×8 XCaaS™ (eXperience Communications as a Service™), an built-in contact middle, voice communications, video, chat, and API resolution constructed on one international cloud communications platform. 8×8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Middle as a Service (CCaaS) to energy the communications necessities of all workers globally as they work collectively to ship differentiated buyer experiences. For added data, go to www.8×, or comply with 8×8 on LinkedIn, Twitter and Fb.

8×8®, 8×8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are emblems of 8×8, Inc.

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8×8, Inc. Contacts:

John Solar, 1-408-692-7054
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Investor Relations:
Kate Patterson, 1-408-763-8175
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